Thank you for shopping with USCashmere. Please review our Return & Exchange Policy carefully before making a purchase, as it outlines important information regarding order cancellations, returns, refunds, and exchanges.

Order Cancellation

Orders may be canceled within 48 hours of being placed.
If your cancellation request is approved, the refund will be issued to the original form of payment within 3–5 business days.

Please note that orders canceled after 48 hours may no longer be eligible for cancellation.

Returns

Our return policy is valid for 30 days from the date of purchase. Unfortunately, if 30 days have passed since your purchase, we are unable to offer a return, refund, or exchange.

Return Eligibility

To be eligible for a return, all items must meet all of the following conditions:

• The item must be unused, unworn, and unwashed

• All original tags and labels must be attached

• The item must be returned in its original packaging

• The item must be free of stains, odors, damage, or alterations

• The item must be in the same condition as when received

A return shipping fee of $8.59 will be automatically deducted from the refund amount.

Non-Returnable Items

The following items are final sale and are not eligible for return, refund (including store credit), exchange, replacement, or transfer to another order:

• Final sale items

• Discounted items

• Promotional or event-sale items

Partial Refunds (If Applicable)

Partial refunds may be granted in the following situations:

• Items returned in a condition that is not original, including damage, missing parts, or signs of use not caused by USCashmere

• Items returned more than 30 days after delivery

Refunds

Once your return is received and inspected, you will be notified via email regarding the approval or rejection of your refund.

If approved, the refund will be processed and automatically applied to your original method of payment within a certain number of business days. The $8.59 return shipping fee will be deducted from the refund amount.

Late or Missing Refunds

If you have not received your refund, please follow these steps:

1. Check your bank account again

2. Contact your credit card company, as posting times may vary

3. Contact your bank, as processing delays may occur

If you have completed all of the above and still have not received your refund, please contact us at info@uscashmere.co.

Sale Items

Only regular-priced items are eligible for returns, refunds, or exchanges.
All sale items, discounted items, promotional items, and final sale items are not eligible for return, refund, or exchange.

Exchanges

We only replace items if they are defective or damaged.

If you receive a defective or damaged item, you must contact us within 72 hours of delivery. Please provide clear photos and order details when reaching out.

Please note:

• Sale items, discounted items, promotional items, and final sale items are not eligible for exchange

For exchange requests, please contact: info@uscashmere.co

Gifts

If an order includes a complimentary gift:

• The gift must be returned together with the main item

• The gift must be unused and in its original packaging

If the gift has been used, damaged, or not returned in its original condition, the retail value of the gift will be deducted from the refund amount.

Shipping

To initiate a return, please email info@uscashmere.co before sending any items back.

• Customers are responsible for return shipping costs

• Shipping fees are non-refundable

• A $8.59 return shipping fee will be deducted from the refund amount

Delivery times for exchanged items may vary depending on location.

For returns with a value over $75, we strongly recommend using a trackable shipping service or purchasing shipping insurance. USCashmere is not responsible for lost or undelivered return shipments.